Shipping speed depends on the item category purchased. Most product pages will have an estimated time for shipping, but most customers can expect their product to be delivered within 1-2 weeks after fulfillment. 

Do you deliver to locations outside of the EU/USA/Canada?

Currently, we do not offer shipping to any locations beyond the EU, USA, and Canada; however, we plan on expanding to more locations as we grow.

How is the quality of the apparel? 

Every single one of our products uses high-quality material that we used to finely print or embroider our designs onto. Our designs are printed/embroidered with the utmost attention to detail. We do not purchase blanks or materials from manufacturers without clear ethical compliance. Furthermore, we are committed to expanding the number of sustainable options in our store with every new collection release. 

How do you make your products/designs?

Our brand is focused on bringing the art community together as a whole. We collaborate with a multitude of artists and ensure they are properly paid for their work. A lot of modern apparel lacks genuine graphic design and art, and it is our objective in reigniting that side of fashion.  

As for the product material itself, we ensure only the best quality materials are used. Our catalog of products is composed of soft, comfortable, durable fabrics with excellent printing quality. 

Do you accept refunds/returns?

We do offer refunds/returns, particularly, if the product is damaged, below-satisfactory, or the printing/embroidery came out poorly. We want to ensure you are very happy with your purchase, and we have a zero-tolerance policy for low-quality. For wrong sizes ordered, you can send it back to us and we will give you a 66% off discount on your next order.

If any of these are the case, please refer to our refund policy and email us at help@jackalclothingco.com.